- Delayed Delivery:
- If we fail to deliver your order on the selected delivery date, we will provide a full refund or redeliver your order.
- Exceptions include state-wide or city-wide emergencies, natural calamities, or if incorrect address/telephone details are provided.
- Late Delivery on the Selected Date:
- For deliveries completed a few hours past the committed time, we will refund the delivery charge paid for your order or offer compensation in the form of discount vouchers.
- Order Fulfillment Issues:
- If we are unable to fulfill your order due to issues on our end, a full refund will be issued.
- Incorrect Product:
- In case of a wrong product delivery, we will resend the correct product. The original product may need to be returned.
- Compensation:
- All compensation will be provided as a full or partial refund against the original payment or as discount vouchers for future use.
- Order Cancellation:
- You may cancel your order at least 24 hours in advance by sending an email to support@flowers4love.com with the subject line: Cancellation: Order No XXXX.
We strive to provide a seamless and satisfactory experience for our customers and appreciate your understanding in unforeseen circumstances.